Smart Customer Survey

We have been doing a lot of customer surveys lately and it is great product management tool.
I just filled a feedback survey from Best Western Coyote Point.
Since I stay at this hotel 30-40 days a year I thought I might be able to get my bagels back in breakfast 🙂 by answering the survey.
One interesting thing about the survey is that it asks you to name the previous hotel chain that you stayed in. In my case it was Holiday Inn in New York.
Then they show a list of all the Holiday Inn’s in new york and ask for the specific one ! What a nice competitive database they must have.
The next step is a questionnaire about my experience with their  competitor in which I stayed.
What a smart move !
It gives them great competitive data,at a very detailed resolution and extremely updated feedback.
It also provides a good scale to the grades I gave to Coyote Point Best Western.BTW, The Holiday Inn itself didn’t ask for my feedback.

Smart product management !

Best Western Survey on Holiday Inn

best western survey

Rants, Raves and Pride

Raves

• Found a wine bar in Newark. Nice bar tender, good wine and small tasty dishes.
• Great Greek restaurant in New York – Kefi
• Holiday-Inn with a roof top pool is great when its 30 degrees Celsius
• Seven hours don’t give me a jet-lag. Cool.
• The office is funnier each time i watch it. VOD on airplanes is cool. Only one reboot this flight.
• WiFi in buses.
• Nike opened up a custom store for the Mondeal . Free TV and free food. Nice concept.
• Central Park.

New York Bus from Newark

Central Park Baseball

Rants

• Holiday-Inn with 802.1b wireless network . That’s 2Mbps per second for you ! for $200 a night.  You must be kidding.
• Tried to take the bus from Newark to the city to some time and the planet. The result was a two hours drive and than 13 streets walk in 30 degrees Celsius after a 12 hours flight.
• Tried to to take the train back to Newark.  I always forget Penn station is inside Madison Square garden. Why can’t the sign be idiot-proof like regular American guidance?
• Online forms that require me to fill a state, although I’m not from the USA. Is George Bush still the president ?
• Gyms with t-Shirts that say “Train Hard or Go Home”
• Restaurants that don’t carry tooth-picks

Nike Mondeal Store

Soccer Dog 2010

Pride

• Very nice game by Germany. I think they have good chance of winning.
• Nice Pride parade in New York. No shooting as well.
• The PHD ceremony in Bar Ilan university  had about 60% women, as far as I could count. Very encouraging , IMO. Only two Arabs, which is less encouraging.

Pride in New York 2010

Germany Soccer 2010