Posts Tagged ‘quality’

Evident Based Coding – Stating the Obvious II

January 31, 2009

Continuing from the previous post let us check why would one pay a developer who can’t prove his code is working.

When I was in Check Point I used to have weekly pseudo-random interviews with employees. It is a great habit that I learned from Dorit Dor, my manager at the time.

When you manage 200+ employees it is one of the only ways to get direct feedback and stay in touch with what’s really going on, but it turns out to be a good idea even when there is only a single employee reporting to you.

One of my favorite questions to developers was :

How do you KNOW the code you produce really works ?

Amazingly, this pretty simple question had all of them surprised.

The university graduate, the PHD, the autodidact  , the hacker, the PC kid and even the group manager. None were prepared for this question.

The Surprised Software Developer

The Surprised Software Developer

The common answers were :

  • I don’t know it works, but I have a good feeling about it
  • It works most of the time
  • QA will test it and than I’ll know it works
  • I tried it a bit and it looks fine
  • I did a code review with my team leader and he approved it
  • It is a small change and I’m confident in it
  • There is no way to do it in the time I was given

As you can imagine, I was not very happy with most of these answers. Here are some of the best developers in the world, with five time the salary of a social worker with 30 years experience, and they can’t explain why their work is actually ,hmm, working.

My belief is that the Developer has to PROVE ,to a reasonable degree, that code he commits is working as planned and does not break other code.

If he can’t do it , he should not be committing the code to the general working branch.

How can the poor programmer achieve this goal:

  • Running and writing unit tests for his code and running them
  • Writing sub system tests for his code and running them
  • Using code checking tools, looking for warning, errors and suggestions
  • Asking peers for a code review
  • Going through the design and requirement and validating actual code implements them
  • Manually working with the system and going through all scenarios he claims to support
  • Spending couple of hours trying to come up with all the extreme cases and special problems
  • Going over the QA test design and making sure his code will pass the tests

And by the way, if all these methods are not available \ reliable or feasible it is also OK to commit the code if the developer EXPLICITLY lets everyone know the status before and gets the managers approval.

I want to commit the new screen, but I never tested it on FireFox and there for I assume it does not work on FireFox. Is it OK to commit ? I also didn’t test the sorting or the client side validation, but I think they might work because I didn’t touch this code and it is very solid

Obviously , developers are notoriously over optimistic  so this should be kept as a last respot, but making them say it out loud is key to maintaing high level of professionalism and ownership. More on this in the next post.

Quality and The Epsilon-Kra-Oz Constant

September 27, 2008

It is always fun to blame support organizations and use amusing quotes to make them look stupid. Sometimes I’m standing on the other side of the fence , so I try to avoid it. But when I get idiotic answers from fortune 500 companies It really makes me mad.

Here are a few answers I got recently , from very large and respectable, best of breed companies.

We admit this is a serious bug, we can’t tell you when it will be fixed,because our accountants prohibit us from  disclosing  the information to our clients.

Weird Accountant

Really, I swear to god that’s what they said. The damn accountants cannot stop Meryl Lynch and Enron from stealing  billions of dollars.So ,in their spare time, they refuse to let the customers know when their broken product is going to be fixed.

Now I’m really happy that I have an MBA. I can explain the bizarre logic. If they inform the customer of the fix, the customer future orders can not be recognized in the books because maybe the damn developers will miss the schedule. The result – it is better to hide the information from the customer.

I’m soft closing the tickets ,as the customer has not responded for three weeks.

Really? We just did a one hour webex and reproduced all the bugs for you so even Britney Spears in one of her bad days could understand them. Maybe your defunct support system lost our emails again ? How is this soft ?

SDK ? George, I never heard about something called SDK. Is this related to UNIX ?

We opened a ticket to a large vendor whose SDK has an overflow and returns long int instead of short int, or something similar. not only their support didn’t know they had an SDK ,they didn’t know what SDK stands for.

Please reproduce the server crash in your production environment so we can have better logs.

Enough said.

We don’t know how to sign our Java Applet. We are checking with R&D.

For a Java applet whose security certificate is not valid for more than a year.

Please open an RFE (Request For Enhancement ) so we will support multiple tabs in Internet Explorer 7.

One and half years after IE7 was released and few months before IE8 is about to hit the market.

In many of the cases the problem is not within support, but it actually comes from the CEO. It seems that the market leaders are willing to invest in quality just EKO ( Epsilon-Kra-Oz ) dollars above the level required to keep customers from changing the supplier. Since they are the market leaders and change is extremely hard for Enterprise Software the value of EKO is pretty small. It is about the same as Paul Young’s latest record.

In many cases I wondered “Is This It? Is this the best ,Three Letter Acronym Goes here, product in the market “? “It is so slow, and awkward and has so many bugs”.

The answer lies in the EKO Constant and that’s why a new start-up has a shot. At least until it hires top tier accountants  :)

SDK, What SDK ?

SDK, What SDK ?


Follow

Get every new post delivered to your Inbox.

Join 137 other followers